Information You Provide to Us
When you use the contact form on this website, you may voluntarily provide your full name, email address, phone number, the reason for your inquiry, and any message you choose to include. We use this information only to respond to your inquiry and to communicate with you about the request you submitted.
Appointment and Contact Requests
Requesting an appointment, calling our office, or using our Patient Portal or bill pay links takes place through your phone or through the applicable third-party service, outside of this website. This Privacy Policy covers this website itself; it does not cover the separate privacy practices of your phone carrier, our Patient Portal, or our bill pay provider.
Text Messaging (SMS)
We text patients because it is often the fastest way to reach you. With your consent, we may send text messages related to your care and our services, including appointment reminders and scheduling, follow-up and test-related notifications, billing and account messages, replies to your questions, and practice updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Opting out of text messages does not affect your care, and we may still contact you by phone, email, or the Patient Portal. For your privacy, we keep text messages brief and general; for detailed medical questions or urgent concerns, please call our office.
Your Mobile Number Is Not Shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile contact information and SMS opt-in consent will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. We share this information only with the service providers that deliver our text messages, such as our messaging platform and mobile carriers, and only for that purpose. All other categories of information sharing described in this Privacy Policy exclude mobile contact information and SMS opt-in consent.
Website Usage and Technical Information
Like most websites, this site and our hosting provider may automatically receive certain technical information when you visit, such as general browser and device information and the pages you view. This information is used to operate, maintain, and secure the website.
Cookies and Similar Technologies
This website uses Google Analytics to understand how visitors use the site. Google Analytics sets cookies in your browser and sends Google information about your visit, including the address and title of each page you view, the website that referred you, your IP address, and general browser and device details. We remove search terms and other parameters from page addresses before they are sent, except the click identifier Google adds when you arrive from one of our ads. Google Signals and ad personalization are turned off in our settings. If you arrive by clicking one of our ads on Google, this website also uses Google Ads conversion measurement for the rest of that visit. It sets cookies and, on the page where you arrive and on any page where you click our phone number or appointment scheduling link or successfully submit a contact or referral form, sends Google that page's address and title, your IP address, and general browser and device details, along with a record of the click or submission. A click is counted even if no call or appointment follows. Our code does not include anything you type into a form, and remarketing and ad personalization are turned off in our settings. Neither Google Analytics nor Google Ads measurement runs on our patient portal or bill payment pages. Your browser may also store limited technical information needed for the website to function correctly. Most browsers let you block or delete cookies in their settings.
How We Use Information
We use the information described above to respond to messages submitted through the contact form, to operate and maintain this website, and to help protect the website and our practice against fraudulent, unauthorized, or abusive activity.
Service Providers
We use third-party service providers to help operate parts of this website, including a service that delivers contact-form messages to our team by email and Google reCAPTCHA, which helps prevent automated form submissions. These providers process information only as needed to provide their service to us and are subject to their own privacy policies and terms.
Security
We use reasonable administrative and technical safeguards intended to protect information submitted through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention
We retain information submitted through the contact form for as long as reasonably necessary to respond to your inquiry and to maintain appropriate business records, and then take reasonable steps to delete or de-identify it.
Links to Third-Party Services
This website may link to third-party websites or services, such as our Patient Portal, our bill pay platform, or Google Maps directions. We are not responsible for the privacy practices of those third-party services, and we encourage you to review their privacy policies separately.
Not for Protected Health Information
This website's contact form is intended for general, non-urgent questions only. Please do not use it to send protected health information, a detailed medical history, or any urgent or emergency medical concern. For medical questions or urgent needs, please call our office directly or use our Patient Portal.
Children's Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through this website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date above will reflect the most recent update.
Contact Us About Privacy
If you have questions about this Privacy Policy or how your information is handled, please contact us using the information below.
Informational Purpose
This website is provided for general informational purposes about VitalAir Sleep & Lung Center and its services. By using this website, you agree to these Terms of Use.
No Physician-Patient Relationship
Using this website, including submitting the contact form, does not create a physician-patient relationship between you and VitalAir Sleep & Lung Center or any of its providers. A physician-patient relationship is established only once you have scheduled and completed an appointment through the appropriate process.
Not Individualized Medical Advice
Content on this website is provided for general informational purposes only and is not intended as, and should not be relied upon as, individualized medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition.
Emergencies
This website and its contact form are not monitored continuously and are not intended for urgent or emergency medical situations. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
Accuracy and Availability
We aim to keep the information on this website current and accurate, but we do not guarantee that all content is complete, up to date, or error-free. We also do not guarantee that this website will be available at all times or free from interruption.
Intellectual Property
The content, design, and materials on this website belong to VitalAir Sleep & Lung Center or its licensors and are protected by applicable intellectual property laws. You may view and print pages of this website for your own personal, non-commercial use, but may not otherwise reproduce, distribute, or modify this content without our permission.
Third-Party Links and Services
This website may contain links to third-party websites and services, such as our Patient Portal, bill pay platform, and mapping services. We do not control, and are not responsible for, the content, accuracy, or practices of those third-party services.
Appropriate Use
You agree to use this website only for lawful purposes, and not to submit false or misleading content, attempt to disrupt the website's operation, or attempt to gain unauthorized access to any part of the website.
Communications Submitted Through This Website
Messages submitted through our contact form are reviewed by our team during regular business hours and are not a substitute for a phone call in time-sensitive situations. Please do not submit protected health information, a detailed medical history, or urgent medical concerns through this website.
Disclaimer and Limitation of Liability
This website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, VitalAir Sleep & Lung Center is not liable for damages arising from your use of, or inability to use, this website.
Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page, and the effective date above will reflect the most recent update.
Contact Us
If you have questions about these Terms of Use, please contact us using the information below.